Support
Questions? Problems? We’re here to help.
If you are looking for manuals or parts for one of your products. SELF HELP
Need technical services including install videos or our True Online Parts Search? TECHNICAL SERVICES
Can’t find what you are looking for? Contact us or have us contact you. CONTACT US
Start here to locate your serial number for Product Registration or Find a Servicer.
Serial Number Locator
Find your product’s model number
and serial number for ease of support.
Product Registration
To quickly and easily register your True products, complete our Product Registration Form.
Find a Servicer
Have an issue with your True
product? Get in touch with a qualified True technician near you.
Self Help
Document Library
User Manuals, use & care guides, and more.
Maintenance Videos
Link to curated video list on YouTube
Parts & Accessories
Link to online store for maintenance parts and accessories
Technical Services
Install Videos
Link to curated video list on YouTube
True Online Parts Search
Find the serial number for your True product and find the replacement parts you need.
Contact Us
Customer Support
For product questions, availability, and other general inquiries.
Phone
888.616.8783
Email
[email protected]
Warranty Inquiries
Have an issue with your unit? Contact our Warranty and Support team for assistance — including information regarding product details and warranty status.
Phone
844.849.6179
Email
[email protected]
Technical Support
A dedicated resource for third-party servicers and installers, the True Caliber Technical Support team offers expert guidance and detailed materials for all residential products.
Mon. – Fri. : 7am – 5:30pm CST
Sat. : 8am – 12pm CST
Phone
844.746.9423
